Configuring Alarms

Alarms are a type of event that typically warrants your attention. Alarms are generated by managed access points and the controller system (control plane and data plane).

Go to Events and Alarms > Alarms.
The Alarms page appears displaying the following information:
  • Date and Time: Displays the date and time when the alarm was triggered.
  • Code: Displays the alarm code (see the Alarm and Reference Guide for your controller platform for more information).
  • Alarm Type: Displays the type of alarm event that occurred (for example, AP reset to factory settings).
  • Severity: Displays the severity level assigned to the events such as Critical, Major, Minor and Warning.
  • Status: Indicates whether the alarm has already been cleared or still outstanding.
  • Activity: Displays additional details about the alarm, including (if available) the specific access point, control plane, or data plane that triggered the alarm.
  • Acknowledged On: Displays the date and time when the administrator acknowledge the alarm.
  • Cleared By: Displays information about who cleared the alarm.
  • Cleared On: Displays the date and time when the alarm was cleared.
  • Comments: Displays administrator notes recorded during alarm management.
Note: Click to export the alarms details to a CSV file. Check the default download folder of your web browser and look for a file named alarms.csv and view it using a spreadsheet application (for example, Microsoft Excel®).

Clearing Alarms

Clearing an alarm removes the alarm from the list but keeps it on the controller's database.

To clear an alarm:

  1. Select the alarm form the list and click Clear Alarm. The Clear Alarm page appears.
  2. Type your comments and select Apply.

Acknowledging Alarms

Acknowledging an alarm lets other administrators know that you have examined the alarm. After you acknowledge an alarm, it will remain on the list of alarms and will show the date and time that you acknowledged it.

To acknowledge an alarm:

  1. Select the alarm from the list and click Acknowledge Alarm.
    This message appears:
    Are you sure you want to acknowledge the selected alarms?
    .
  2. Select Yes.

Applying Filters

You can view a list of alarms by date, time, severity and status.
  1. Click the icon.
    The Apply Filters page appears. Configure the following:
    1. Severity: Select the severity level by which you want to filter the list of alarms.
    2. Status: Select the status by which you want to filter the list of alarms.
    3. Date and Time: Select the alarms by their start and end dates.
  2. Click OK.
    All the alarms that meet the filter criteria are displayed on the Alarms page and the display changes to Filter On.

    You can export the alarms into a CSV file by clicking the icon.