Ruckus LTE AP Disconnected from Management Cloud SeGW

Alarm Identifier 129
Description

RSC disconnected from management cloud SecGW - <Additional text>, <Additional Info>

Details
Additional Information
  1. Link down for a peer with which HeMS IPSec tunnel is established.
  2. Sent when IPSec procedure is failed for all the HEMS SeGW servers.
Specific Problem RSC disconnected from management cloud SecGW.
Perceived Severity Critical
Action to clear alarm
    • HeMS SecGw reachability might have been lost or link with SecGw has been down. Check for SecGw reachability.

    • If HeMS Security gateway is reachable then check for IPSec-related service running on Hems SecGw.

    • HeMS SecGw reachability might have been lost or link with SecGw has been down. Check for SecGw reachability.

    • If HeMS Security gateway is reachable then check for IPSec-related service running on Hems SecGw.

Entered Event Exit Event Probable Cause System Action Additional Text
1. HEMSDpdDetected

IPSec tunnel creation is successful for HeMS Security Gateway 1.

IPSec tunnel creation procedure fail for HeMS Security Gateway 1.

Recovery until reboot. DPD detected HEMS,<url>
2. IpsecProcedureFailedForHemsSecurityGateway1 When peer recovers from link down. Link down for a peer with which HeMS tunnel is established. LTE AP retries for tunnel re-establishment until reboot. Security HeMS Gateway 1 IPSec proc failed,InternetGatewayDevice.X_001392_FAPMgmtSecGW.SecGWServer1,<url>.