Server Authentication Failure Alarm

Alarm Identifier 122
Description Server authentication failure - <Additional Text>, <Additional Info>.
Details
Additional Information
  1. Sent when Ruckus LTE AP is unable to resolve FQDN of initial server.
  2. Sent when Ruckus LTE AP is unable to ping to initial server.
  3. Sent when Ruckus LTE AP is unable to resolve FQDN of serving server.
  4. Sent when Ruckus LTE AP is unable to ping to serving server.
  5. Sent when Ruckus LTE AP is unable to resolve FQDN of HeMS Security Gateway 1.
  6. Sent when Ruckus LTE AP is unable to ping to HeMS Security Gateway 1.
  7. Sent when IPSec tunnel creation procedure failed for HeMS Security Gateway 1.
  8. Sent when Ruckus LTE AP is unable to resolve FQDN of Security Gateway 2.
  9. Sent when Ruckus LTE AP is unable to ping to HeMS Security Gateway 2.
  10. Sent when IPSec tunnel creation procedure failed for HeMS Security Gateway 2.
  11. Sent when Ruckus LTE AP is unable to resolve FQDN of Security Gateway 3.
  12. Sent when Ruckus LTE AP is unable to ping to HeMS Security Gateway 3.
  13. Sent when IPSec tunnel creation procedure failed for HeMS Security Gateway 3.
  14. Sent when Ruckus LTE AP is unable to resolve FQDN of EPC Security Gateway 1.
  15. Sent when Ruckus LTE AP is unable to ping to EPC Security Gateway 1.
  16. Sent when IPSec tunnel creation procedure failed for EPC Security Gateway 1.
  17. Sent when Ruckus LTE AP is unable to resolve FQDN of EPC Security Gateway 2.
  18. Sent when Ruckus LTE AP is unable to ping to EPC Security Gateway 2.
  19. Sent when IPSec tunnel creation procedure failed for EPC Security Gateway 2.
  20. Sent when Ruckus LTE AP is unable to resolve FQDN of EPC Security Gateway 3.
  21. Sent when IPSec tunnel creation procedure failed for EPC Security Gateway 3.
Specific Problem Server authentication failure.
Perceived Severity Major
Action to clear alarm
    • Check if DNS server for iHeMS is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the iHeMS FQDN.
  1. iHems reachability has been lost. Check for iHeMS reachability.
    • Check if DNS server for iHeMS is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the iHeMS FQDN.
  2. ACS reachability has been lost. Check for ACS reachability.
    • Check if DNS server for HeMS SecGw1 is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the HeMS SecGw1 FQDN.
  3. HeMS SecGw1 reachability has been lost or link is down. Check for SecGw1 reachability.
    • HeMS SecGw1 reachability might have been lost or link is down. Check for SecGw1 reachability.
    • If gateway is reachable, then check for IPSec-related service is running on SecGw1.
    • Check if DNS server for HeMS SecGw2 is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the HeMS SecGw2 FQDN.
  4. HeMS SecGw2 reachability has been lost or link is down. Check for SecGw2 reachability.
    • HeMS SecGw2 reachability might have been lost or link is down. Check for SecGw2 reachability.
    • If gateway is reachable then check for IPSEC related service running on HeMS SecGw2.
    • Check if DNS server for HeMS Security Gateway3 is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the FQDN of HeMS SecGw3.
  5. HeMS SecGw3 reachability has been lost or link is down. Check for SecGw3 reachability.
    • HeMS SecGw3 reachability might have been lost or link is down. Check for SecGw3 reachability
    • If gateway is reachable, then check for IPSec-related service running on HeMS SecGw3.
    • Check if DNS server for EPC Security Gateway1 is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the FQDN of EPC SecGw1.
  6. EPC SecGw1 reachability has been lost. Check for EPC SecGw1 reachability.
    • EPC SecGw1 reachability might have been lost or link is down. Check for SecGw1 reachability.
    • If gateway is reachable, then check for IPSec-related service running on EPC SecGw1.
    • Check if DNS server for EPC Security Gateway2 is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the FQDN of EPC SecGw2.
  7. EPC SecGw2 reachability has been lost or link is down. Check for EPC SecGw2 reachability.
    • EPC SecGw2 reachability might have been lost or link is down. Check for SecGw2 reachability.
    • If gateway is reachable, then check for IPSec-related service running on EPC SecGw2.
    • Check if DNS server for EPC Security Gateway3 is configured and is reachable.
    • If reachable, check if DNS is configured to resolve the FQDN of EPC SecGw3.
  8. EPC SecGw3 reachability has been lost or link is down. Check for EPC SecGw3 reachability.
Entered Event Exit Event Probable Cause System Action Additional Text
1. IhemsFqdnResolutionFailure

When LTE AP resolves FQDN of initial server.

iHeMS FQDN could not be resolved.

LTE AP retries to resolve FQDN of initial server until reboot.

iHeMS FQDN resolution failure,<url>

2. IhemsDiscoveryFailure

When iHeMS becomes reachable.

iHeMS Reachability failure.

LTE AP retries to check reachability of initial server until reboot.

iHeMS discovery failure,<url>
3. ShmsFqdnResolutionFailure

When LTE AP resolves FQDN for sHeMS.

sHeMS FQDN could not be resolved.

LTE AP retries to resolve FQDN of serving server until reboot.

sHeMS FQDN resolution failure,InternetGatewayDevice. ManagementServer.URL,<url>.

4. ShemsDiscoveryFailure

When sHeMS becomes reachable.

sHeMS reachability failure.

LTE AP retries to check reachability of serving server until reboot.

sHeMS discovery failure,InternetGatewayDevice. ManagementServer.URL,<url>

5. HemsSecurityGateway1FqdnResolutionFailure

When LTE AP resolves FQDN of HeMS Security Gateway 1.

HeMS Security Gateway 1 FQDN cannot be resolved.

LTE AP retries to resolve HeMS Security Gateway 1 FQDN until reboot.

Security HeMS Gateway 1 FQDN resolution,InternetGatewayDevice.X_001392_FAPMgmtSecGW.SecGWServer1,<url>

6. HemsSecurityGateway1NotReachable

When LTE AP pings HeMS Security Gateway 1.

HeMS Security Gateway 1 reachability failure.

LTE AP retries to check reachability until reboot.

Security HeMS Gateway 1 not reachable,InternetGatewayDevice.X_001392_FAPMgmtSecGW.SecGWServer1,<url>

7. IpsecProcedureFailedForHemsSecurityGateway1

When IPSec tunnel creation is successful for HeMS Security Gateway 1.

IPSec tunnel creation procedure fails for HeMS Security Gateway 1.

Recovery until reboot.

HEMS gateway 1 IPSEC proc failed,InternetGatewayDevice.S ervices.FAPService. {i}.FAPControl.LTE.Gateway.SecGWServer1,<url>

8. HemsSecurityGateway2FqdnResolutionFailure

When LTE AP resolves FQDN of HeMS Security Gateway 1.

Security Gateway 2 FQDN cannot be resolved.

Retries to resolve HeMS GAteway 2 FQDN until reboot.

HeMS Gateway 2 FQDN resolution failure,InternetGatewayDevice.X _001392_FAPMgmtSecGW.SecGWServer2,<url>.

9. HemsSecurityGateway2NotReachable

When LTE AP resolves FQDN of HeMS Security Gateway 2.

HeMS Security Gateway 2 reachability failure.

Retries to check reachability until reboot.

HeMS Gateway 2 not reachable,InternetGatewayDevice.X_001392_FAPMgmtSecGW.SecGWServer2,<url>

10. IpsecProcedureFailedForHemsSecurity Gateway2

When tunnel creation procedure is successful for HeMS Security Gateway 2.

IPSec tunnel creation procedure fail for HeMS Security Gateway 2.

LTE AP retries until reachable.

HeMS Gateway 2 IPSec proc failed,InternetGatewayDevice.Services.FAPService. {i}.FAPControl.LTE.Gateway.SecGWServer2,<url>

11. HemsSecurityGateway3FqdnResolution Failure

LTE AP resolves FQDN of HeMS Security Gateway 3.

Security Gateway 3 FQDN cannot be resolved.

LTE AP retries resolution of serving server until reboot.

HeMS Gateway 3 FQDN resolution failure,InternetGatewayDevice.X _001392_FAPMgmtSecGW.SecGWServer3,<url>

12. HemsSecurityGateway3NotReachable

When LTE AP resolves FQDN of HeMS Security Gateway 3.

HeMS Security Gateway 3 reachability failure.

LTE AP retries to check reachability until reboot.

HeMS Gateway 3 not reachable,InternetGatewayDevice.X_001392_FAPMgmtSecGW.SecGWServer3,<url>.

13. IpsecProcedureFailedForHemsSecurity Gateway3

When tunnel is created successfully.

IPSec tunnel creation procedure fail for HeMS Security Gateway 3.

LTE AP retries three times until recovery timer expires, then goes for retries again until reboot timer expires*.

HeMS Gateway 3 IPSec proc failed,InternetGatewayDevice.Services.FAPService.{i}.FAPControl.LTE.Gateway.SecGWServer3,<url>.

14. EPCSecurityGateway1FqdnResolution Failure

When LTE AP resolves FQDN successfully.

Security Gateway 1 FQDN cannot be resolved.

LTE AP retries for reachability until reboot.

EPC Gateway 1 FQDN resolution failure,InternetGatewayDevice.Services.FAPService.{i}.FAPControl.LTE.Gateway.SecGWServer1,<url>

15. EPCSecurityGateway1NotReachable

When LTE AP pings EPC Security Gateway 1 successfully.

EPC Security Gateway 1 reachability failure.

LTE AP retries to check reachability until reboot.

EPC Gateway 1 not reachable,nternetGatewayDevice.X_001392_FAPMgmtSecGW.SecGWServer1,<url>.

16. IpsecProcedureFailedForEPCSecurityGateway1

When IPSec tunnel for EPC is created successfully.

IPSec tunnel creation procedure fails for EPC Security Gateway 1.

LTE AP retries until reboot timer expires*.

EPC Gateway 1 IPSec proc failed,InternetGatewayDevice.S ervices.FAPService. {i}.FAPControl.LTE.Gateway.SecGWServer1,<url>.

17. EPCSecurityGateway2FqdnResolution Failure

When LTE AP resolves FQDN successfully.

EPC Security Gateway 2 FQDN cannot be resolved.

LTE AP retries for reachability until reboot.

EPC Gateway 2 FQDN resolution failure,InternetGatewayDevice.Services.FAPService.{i}.FAPControl.LTE.Gateway.SecGWServer2,<url>

18. EPCSecurityGateway2NotReachable

When LTE AP pings EPC Security Gateway 2 successfully.

EPC Security Gateway 2 reachability failure.

LTE AP retries to check reachability until reboot.

EPC Gateway 2 not reachable,InternetGatewayDevice.X_001392_FAPMgmtSecGW.SecGWServer2,<url>.

19. IpsecProcedureFailedForEPCSecurityGateway2

When IPSec tunnel for EPC is created successfully.

IPSec tunnel creation procedure fails for EPC Security Gateway 2.

LTE AP retries until reboot timer expires*.

EPC Gateway 2 IPSec proc failed,InternetGatewayDevice.Services.FAPService. {i}.FAPControl.LTE.Gateway.SecGWServer2,<url>.

20. EPCSecurityGateway3FqdnResolutionFailure

When LTE AP resolves FQDN successfully.

EPC Security Gateway 3 FQDN cannot be resolved.

LTE AP retries for reachability until reboot.

EPC Gateway 3 FQDN resolution failure,InternetGatewayDevice.Services.FAPService.{i}.FAPControl.LTE.Gateway.SecGWServer3,<url>

21. EPCSecurityGateway3NotReachable

When LTE AP pings EPC Security Gateway 3 successfully.

EPC Security Gateway 3 reachability failure.

LTE AP retries to check reachability until reboot.

EPC Gateway 3 IPSec proc failed,InternetGatewayDevice.Services.FAPService.{i}.FAPControl.LTE.Gateway.SecGWServer3,<url>.

Note: *LTE AP reboots after reboot timer expiration.